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Warranty Terms


1. When filing warranty claims, customers must submit the original invoice or receipt issued by the dealer or a corresponding proof of purchase.

2. epi24 GmbH is free to decide whether the device or only the defective part will be repaired or exchanged. All other claims are excluded.

3. Warranty repairs must be carried out by authorized epi24 GmbH service partners. Repairs carried out by other dealers are not eligible for reimbursement and any repairs and damage caused to the equipment are not covered by this warranty.

4. Excluded from the warranty are:

a) repair or replacement of parts due to normal wear and tear;

b) costs to transport the device to/from the repair shop;

c) misuse, incorrect use, or improper use of the device;

d) damage caused by lightning, water, fire, force majeure, incorrect mains voltage, or other causes not attributable to epi24 GmbH.

5. This warranty is product-related and may be claimed by any person who has legally purchased the device within the warranty period.

6. The buyer's rights under applicable national legislation, i.e. the buyer's rights against the seller as well as other rights derived from the purchase contract are not affected by this warranty. Unless otherwise stipulated by local legislation, the buyer's claims are limited to the items specified in this warranty.

For the warranty period for your device, please refer to the imprint on the product packaging. In general, the warranty period is 2 years.

For further information please contact our womanizer hotline

by calling +49 (0) 30 95999 3810 (*€0.20/call from a German landline and a maximum of €0.60/ call from a German mobile; different rates apply to calls from abroad)

Epi24 GmbH
Am Kupfergraben 6A
10117 Berlin

1. When filing warranty claims, customers must submit the original invoice or receipt issued by the dealer or a corresponding proof of purchase.

2. epi24 GmbH is free to decide whether the device or only the defective part will be repaired or exchanged. All other claims are excluded.

3. Warranty repairs must be carried out by authorized epi24 GmbH service partners. Repairs carried out by other dealers are not eligible for reimbursement and any repairs and damage caused to the equipment are not covered by this warranty.

4. Excluded from the warranty are:

a) repair or replacement of parts due to normal wear and tear;

b) costs to transport the device to/from the repair shop;

c) misuse, incorrect use, or improper use of the device;

d) damage caused by lightning, water, fire, force majeure, incorrect mains voltage, or other causes not attributable to epi24 GmbH.

5. This warranty is product-related and may be claimed by any person who has legally purchased the device within the warranty period.

6. The buyer's rights under applicable national legislation, i.e. the buyer's rights against the seller as well as other rights derived from the purchase contract are not affected by this warranty. Unless otherwise stipulated by local legislation, the buyer's claims are limited to the items specified in this warranty.

For the warranty period for your device, please refer to the imprint on the product packaging. In general, the warranty period is 2 years.

For further information please contact our womanizer hotline

by calling +49 (0) 30 95999 3810 (*€0.20/call from a German landline and a maximum of €0.60/ call from a German mobile; different rates apply to calls from abroad)

Epi24 GmbH
Am Kupfergraben 6A
10117 Berlin

1. When filing warranty claims, customers must submit the original invoice or receipt issued by the dealer or a corresponding proof of purchase.

2. epi24 GmbH is free to decide whether the device or only the defective part will be repaired or exchanged. All other claims are excluded.

3. Warranty repairs must be carried out by authorized epi24 GmbH service partners. Repairs carried out by other dealers are not eligible for reimbursement and any repairs and damage caused to the equipment are not covered by this warranty.

4. Excluded from the warranty are:

a) repair or replacement of parts due to normal wear and tear;

b) costs to transport the device to/from the repair shop;

c) misuse, incorrect use, or improper use of the device;

d) damage caused by lightning, water, fire, force majeure, incorrect mains voltage, or other causes not attributable to epi24 GmbH.

5. This warranty is product-related and may be claimed by any person who has legally purchased the device within the warranty period.

6. The buyer's rights under applicable national legislation, i.e. the buyer's rights against the seller as well as other rights derived from the purchase contract are not affected by this warranty. Unless otherwise stipulated by local legislation, the buyer's claims are limited to the items specified in this warranty.

For the warranty period for your device, please refer to the imprint on the product packaging. In general, the warranty period is 2 years.

For further information please contact our womanizer hotline

by calling +49 (0) 30 95999 3810 (*€0.20/call from a German landline and a maximum of €0.60/ call from a German mobile; different rates apply to calls from abroad)

Epi24 GmbH
Am Kupfergraben 6A
10117 Berlin

Epi24 GmbH
Am Kupfergraben 6A
10117 Berlin

1. When filing warranty claims, customers must submit the original invoice or receipt issued by the dealer or a corresponding proof of purchase.

2. epi24 GmbH is free to decide whether the device or only the defective part will be repaired or exchanged. All other claims are excluded.

3. Warranty repairs must be carried out by authorized epi24 GmbH service partners. Repairs carried out by other dealers are not eligible for reimbursement and any repairs and damage caused to the equipment are not covered by this warranty.

4. Excluded from the warranty are:

a) repair or replacement of parts due to normal wear and tear;

b) costs to transport the device to/from the repair shop;

c) misuse, incorrect use, or improper use of the device;

d) damage caused by lightning, water, fire, force majeure, incorrect mains voltage, or other causes not attributable to epi24 GmbH.

5. This warranty is product-related and may be claimed by any person who has legally purchased the device within the warranty period.

6. The buyer's rights under applicable national legislation, i.e. the buyer's rights against the seller as well as other rights derived from the purchase contract are not affected by this warranty. Unless otherwise stipulated by local legislation, the buyer's claims are limited to the items specified in this warranty.

For the warranty period for your device, please refer to the imprint on the product packaging. In general, the warranty period is 2 years.

For further information please contact our womanizer hotline

by calling +49 (0) 30 95999 3810 (*€0.20/call from a German landline and a maximum of €0.60/ call from a German mobile; different rates apply to calls from abroad)

Epi24 GmbH
Am Kupfergraben 6A
10117 Berlin

1. When filing warranty claims, customers must submit the original invoice or receipt issued by the dealer or a corresponding proof of purchase.

2. epi24 GmbH is free to decide whether the device or only the defective part will be repaired or exchanged. All other claims are excluded.

3. Warranty repairs must be carried out by authorized epi24 GmbH service partners. Repairs carried out by other dealers are not eligible for reimbursement and any repairs and damage caused to the equipment are not covered by this warranty.

4. Excluded from the warranty are:

a) repair or replacement of parts due to normal wear and tear;

b) costs to transport the device to/from the repair shop;

c) misuse, incorrect use, or improper use of the device;

d) damage caused by lightning, water, fire, force majeure, incorrect mains voltage, or other causes not attributable to epi24 GmbH.

5. This warranty is product-related and may be claimed by any person who has legally purchased the device within the warranty period.

6. The buyer's rights under applicable national legislation, i.e. the buyer's rights against the seller as well as other rights derived from the purchase contract are not affected by this warranty. Unless otherwise stipulated by local legislation, the buyer's claims are limited to the items specified in this warranty.

For the warranty period for your device, please refer to the imprint on the product packaging. In general, the warranty period is 2 years.

For further information please contact our womanizer hotline

by calling +49 (0) 30 95999 3810 (*€0.20/call from a German landline and a maximum of €0.60/ call from a German mobile; different rates apply to calls from abroad)

Epi24 GmbH
Am Kupfergraben 6A
10117 Berlin

Epi24 GmbH offers customers a voluntary manufacturer’s warranty for womanizer products in addition to the statutory warranty to which consumers are entitled with respect to sellers.

1. Warranty statement

Epi24 GmbH (hereinafter “Manufacturer”) guarantees the consumer/end customer (hereinafter “Customer”) that “Womanizer” branded products (hereinafter “Products”) are in perfect working order. The products are deemed to be in perfect working order if they are free of any material, fabrication and design defects. The determination of whether a material, fabrication or design defect is present depends on the state of technology and engineering at the time of manufacture. If the product is shown to not be in working order, the warranty shall come into effect unless indicated otherwise below.

The warranty statement does not extend to

  • minor defects. A defect is considered minor if it does not affect the use value of the product;
  • wear parts such as seals and gaskets;
  • consumables such as batteries and/or charging cables
  • and exhibition products.

The warranty does not apply if the defect was caused by

  • normal wear or intentional damage,
  • force majeure or natural disasters such as floods, fires or frost damage,
  • improper use, especially due to failure to comply with the supplied operating instructions,
  • improper commissioning,
  • using the product for an unforeseen purpose,
  • repair attempts by a third party,
  • corrosive chemicals and/or cleaning agents
  • the installation, transport or trial operation of the product
  • the actions of the seller, e.g. due to incorrect storage.

2. Warranty period

The warranty is valid for a period of 24 months after the product is first delivered to the customer and for a maximum of four years after manufacture (warranty period). The warranty period shall not be extended due to the provision of benefits under this warranty (see 3.). The warranty period does not renew in such cases. The warranty period also does not renew if the seller has already replaced the product under the commercial warranty.

3. Warranty services

In the case of warranty, the manufacturer shall replace the affected product with a new product or refund the purchase price to the customer. The manufacturer may choose between replacing the product or refunding the purchase price.

If the manufacturer chooses to replace the product, the old product shall be exchanged for a new product of the same type and quality. If the affected product type is no longer being manufactured at the time a defect is found, the manufacturer may supply a comparable product. The manufacturer shall bear the shipping, labor and material costs required for replacing the product.

If the manufacturer chooses to refund the purchase price, he shall inform the customer of this in writing. The purchase price shall be refunded once the affected product is returned to the manufacturer.

Based on the warranty, no further services of the manufacturer are provided to the customer (e.g. compensation for damages).

4. Written claim

The rights arising from this warranty can be enforced by the customer by sending a claim of defects to the manufacturer or the distributor (seller) who sold the product to the customer during the warranty period. The claim of defects must be in writing (an email is sufficient). The prerequisite for this is that the customer claims the defect within a period of two months after the defect was or should have been recognized. The customer is responsible for providing proof that the claim was made during the warranty period. Showing proof of purchase is one example of this.

If the date of manufacture is used to determine the warranty period, the manufacturer shall provide the relevant information based on the designation of the product (e.g. serial or batch numbers) in question.

5. Legal rights

The customer is entitled to all legal rights in addition to the rights granted under this warranty. The warranty does not limit the customer's legal rights with respect to the manufacturer (e.g. under product liability law) or the seller (e.g. warranty rights).

6. Spatial and temporal scope

The warranty applies to all products the seller transfers to the customer on or after 1 January 2018 in a Member State of the European Union, Switzerland, Norway and Iceland. This is determined by the date of purchase.

7. Place of fulfillment, place of jurisdiction and applicable law

This warranty is subject to German law, excluding the UN Convention on the International Sale of Goods (CISG) from 11 April 1980. Place of fulfillment for all obligations arising from this warranty is Berlin, Germany.

Epi24 GmbH offers customers a voluntary manufacturer’s warranty for womanizer products in addition to the statutory warranty to which consumers are entitled with respect to sellers.

1. Warranty statement

Epi24 GmbH (hereinafter “Manufacturer”) guarantees the consumer/end customer (hereinafter “Customer”) that “Womanizer” branded products (hereinafter “Products”) are in perfect working order. The products are deemed to be in perfect working order if they are free of any material, fabrication and design defects. The determination of whether a material, fabrication or design defect is present depends on the state of technology and engineering at the time of manufacture. If the product is shown to not be in working order, the warranty shall come into effect unless indicated otherwise below.

The warranty statement does not extend to

  • minor defects. A defect is considered minor if it does not affect the use value of the product;
  • wear parts such as seals and gaskets;
  • consumables such as batteries and/or charging cables
  • and exhibition products.

The warranty does not apply if the defect was caused by

  • normal wear or intentional damage,
  • force majeure or natural disasters such as floods, fires or frost damage,
  • improper use, especially due to failure to comply with the supplied operating instructions,
  • improper commissioning,
  • using the product for an unforeseen purpose,
  • repair attempts by a third party,
  • corrosive chemicals and/or cleaning agents
  • the installation, transport or trial operation of the product
  • the actions of the seller, e.g. due to incorrect storage.

2. Warranty period

The warranty is valid for a period of 24 months after the product is first delivered to the customer and for a maximum of four years after manufacture (warranty period). The warranty period shall not be extended due to the provision of benefits under this warranty (see 3.). The warranty period does not renew in such cases. The warranty period also does not renew if the seller has already replaced the product under the commercial warranty.

3. Warranty services

In the case of warranty, the manufacturer shall replace the affected product with a new product or refund the purchase price to the customer. The manufacturer may choose between replacing the product or refunding the purchase price.

If the manufacturer chooses to replace the product, the old product shall be exchanged for a new product of the same type and quality. If the affected product type is no longer being manufactured at the time a defect is found, the manufacturer may supply a comparable product. The manufacturer shall bear the shipping, labor and material costs required for replacing the product.

If the manufacturer chooses to refund the purchase price, he shall inform the customer of this in writing. The purchase price shall be refunded once the affected product is returned to the manufacturer.

Based on the warranty, no further services of the manufacturer are provided to the customer (e.g. compensation for damages).

4. Written claim

The rights arising from this warranty can be enforced by the customer by sending a claim of defects to the manufacturer or the distributor (seller) who sold the product to the customer during the warranty period. The claim of defects must be in writing (an email is sufficient). The prerequisite for this is that the customer claims the defect within a period of two months after the defect was or should have been recognized. The customer is responsible for providing proof that the claim was made during the warranty period. Showing proof of purchase is one example of this.

If the date of manufacture is used to determine the warranty period, the manufacturer shall provide the relevant information based on the designation of the product (e.g. serial or batch numbers) in question.

5. Legal rights

The customer is entitled to all legal rights in addition to the rights granted under this warranty. The warranty does not limit the customer's legal rights with respect to the manufacturer (e.g. under product liability law) or the seller (e.g. warranty rights).

6. Spatial and temporal scope

The warranty applies to all products the seller transfers to the customer on or after 1 January 2018 in a Member State of the European Union, Switzerland, Norway and Iceland. This is determined by the date of purchase.

7. Place of fulfillment, place of jurisdiction and applicable law

This warranty is subject to German law, excluding the UN Convention on the International Sale of Goods (CISG) from 11 April 1980. Place of fulfillment for all obligations arising from this warranty is Berlin, Germany.