We do our best to ensure our customers' satisfaction. However, there may be instances when an item needs to be returned.
Please note that you may only return sealed items in their original packaging – they must not have been opened. Due to hygiene regulations, opened items cannot be returned. Please note refunds will only be issued to items returned within 30 days of purchase date.
To return an item please firstly contact customer service with your proof of purchase for the womanizer at firstname.lastname@example.org.
Next, send your unwanted unit including all cords and accessories to the following address: Epi24 GmbH Retourenabteilung / Womanizer eCom Logistik GmbH & Co. KG Straße der Einheit 142 – 148 14612 Falkensee Germany
We are sorry to hear that your womanizer is defective.
Please note that your purchase date must be within the two-year guarantee.
To return an item please contact customer service with your proof of purchase for the womanizer at email@example.com
Next, please send your defective unit including all cables and accessories to the following address: Epi24 GmbH Retourenabteilung / Womanizer eCom Logistik GmbH & Co. KG Straße der Einheit 142 – 148 14612 Falkensee Germany
As soon as we receive your return, it will be examined and we will notify you via email.
Please note, we are only able to exchange items for the same product. We are only able to provide the replacement within Europe.
If our courier was unable to reach you when trying to deliver your parcel, they may have delivered it to one of your neighbours. Please try and contact your neighbour or check if it has been dropped off at your local post office. If you are still not able to locate your parcel, please let us know so that we can assist you.